Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

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How do I create an account?

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How do I change my shipping address?

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How do I track the status of my order?

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Will you keep my credit card information on file?

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Do you charge sales tax?

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Do you ship to my country?

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Will my items come in one package?

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If you need to swap an item

Returns and Exchanges

What is your returns policy?
We want you to be thrilled with your new purchase. But in the rare event, if you are not totally satisfied, simply return it back to us. Returns are accepted within 30 days of product delivery provided they are undamaged and in original packaging.

How to return the product

• All returns must have a Return Material Authorization (RMA) number. Products without a RMA number will be rejected. To collect your RMA, call us at Toll Free: 1-866-625-7386 during regular business hours (Monday – Friday: 8:00 AM – 6:00 PM CT).
• Pack the product in their original cartons along with all accessories, documentation, and parts.
• Send the package to the following address: 850 Freeport PKWY Suite 100, Coppell, Texas 75019, United States.

Refunds

After the receipt of your returns, your refund (purchase price minus shipping cost) will be issued. It may take up to 5 business days to process the refund.
*All returns for credit are subject to a 20% restocking fee.


I received the wrong item

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My order arrived damaged

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Where should I mail my authorized return?
Send the package to the following address: 850 Freeport PKWY Suite 100, Coppell, Texas 75019, United States.


How do I receive customer support?
All returns must have a Return Material Authorization (RMA) number. Products without a RMA number will be rejected. To collect your RMA, call us at Toll Free: 1-866-625-7386 during regular business hours (Monday – Friday: 8:00 AM – 6:00 PM CT).


What do I do if I entered an incorrect shipping address?

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Can I change or cancel an order after I've submitted it?

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Can I pre-order an item that is sold out?

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